Senior Analyst – People Operations Hiring in Bangalore | Apply Now
Senior Analyst – People Operations Hiring in Bangalore
Posted by Jobs for All
Looking for HR Operations or People Operations jobs in Bangalore? A new opportunity is now open for experienced professionals in Tier 1 HR support and employee operations. Candidates with experience handling HR queries, employee support systems, and shared services can apply for this Senior Analyst role.
🏢 About the Opportunity
This role focuses on supporting HR and employee operations for US-based teams. The selected candidate will act as the first point of contact for employee queries, HR support requests, and case management activities. Professionals with strong communication skills, HR systems experience, and customer support capabilities will find this role highly suitable.
💼 Job Summary
The organization is hiring Senior Analysts for People Operations to manage HR support activities across voice and non-voice channels. The role involves resolving employee requests, handling HR cases through ticketing systems, maintaining SLA compliance, and supporting HR operations processes efficiently.
💭 Jobs for All Note: This opportunity is excellent for professionals aiming to grow in HR Operations, Shared Services, HR Support, or Global People Operations roles. Experience in ServiceNow, Zendesk, or Workday can significantly strengthen long-term career growth in HR technology and operations.
🎓 Eligibility Criteria
- 3–4 years of experience in HR Tier 1 support or HR Operations
- Experience supporting US-based HR operations preferred
- Strong verbal and written communication skills
- Knowledge of HR policies and employee support processes
- Experience with HR systems and ticketing platforms
📋 Job Details
| Role | Senior Analyst – People Operations |
|---|---|
| Location | Bangalore, Karnataka, India |
| Work Type | Full-Time |
| Shift Timing | 6:30 PM – 3:00 AM |
| Support Region | US Geography |
| Experience | 3–4 Years |
| Role Type | Individual Contributor (Voice + Non-Voice) |
🛠️ Key Responsibilities
- Handle Tier 1 HR queries from employees and partners
- Resolve cases within defined SLA timelines
- Provide accurate and empathetic responses
- Manage employee support requests through case management tools
- Escalate complex issues to higher support teams
- Maintain HR documentation and knowledge base updates
- Collaborate with internal HR and operations teams
- Ensure process compliance and data accuracy
💻 Skills Required
- HR Operations & Shared Services Knowledge
- ServiceNow / Zendesk / Salesforce Service Cloud
- Workday / SAP / SuccessFactors knowledge
- Strong communication & active listening skills
- Problem-solving abilities
- Case management experience
- Attention to detail & compliance mindset
- Employee support handling experience
🎯 Who Should Apply?
- HR Operations professionals
- Shared Services employees
- People Operations specialists
- Employee support executives
- HR helpdesk or HR support professionals
- Candidates experienced in HR ticketing systems
❌ Who May Not Find This Role Suitable?
- Freshers without HR operations exposure
- Candidates uncomfortable with night shifts
- Professionals looking only for non-HR roles
💰 Compensation Note
The salary package may vary depending on experience, HR systems expertise, communication skills, and previous shared services exposure. Additional company benefits and internal growth opportunities may also be provided.
🚀 Apply Now
📚 Career Resources & Learning Guides
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Visit Career Hub❓ Frequently Asked Questions
Is this role suitable for freshers?
No. The role requires approximately 3–4 years of HR support or HR operations experience.
Which HR tools are preferred for this role?
Experience with ServiceNow, Zendesk, Salesforce Service Cloud, Workday, SAP, or SuccessFactors is preferred.
What shift timing is required?
The shift timing mentioned is 6:30 PM to 3:00 AM to support US operations.
Is communication skill important for this role?
Yes. Strong verbal and written communication skills are among the key requirements.
What type of work will the candidate handle?
The role includes both voice and non-voice employee support and HR operations activities.
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