Mphasis Hiring Technical Support Engineer (Service Desk L2) – Pune | Apply Now
Mphasis Hiring Technical Support Engineer (Service Desk L2) – Pune | Apply Now
Posted by JobsForAll
Company Overview
Mphasis is a leading global IT solutions provider known for delivering next-generation technology services. With a strong focus on cloud, cognitive computing, and digital transformation, Mphasis helps enterprises modernize their IT infrastructure and improve customer experiences. The company’s Front2Back™ transformation strategy ensures seamless integration between customer-facing and backend systems, making it a trusted partner for global businesses.
Job Summary
Mphasis is actively hiring experienced professionals for the role of Technical Support Engineer (Service Desk L2) in Pune. This role is ideal for candidates who have prior experience in IT support and are skilled in troubleshooting technical issues across systems, applications, and devices. If you enjoy solving technical challenges and working in a fast-paced support environment, this opportunity is worth considering.
💭 JobsForAll Note: This role is perfect for candidates with L1/L2 support experience who want to grow into advanced IT support and infrastructure roles with a reputed company.
Eligibility Criteria
- 1 to 3 years of experience in IT Service Desk / Technical Support
- Strong English communication skills
- Willingness to work in rotational or flexible shifts
- Basic troubleshooting and customer handling experience
Job Details
| Company | Mphasis |
|---|---|
| Job Role | Technical Support Engineer (Service Desk L2) |
| Experience | 1 – 3 Years |
| Location | Pune, India |
| Job Type | Full-Time |
| Shift | Rotational / Flexible |
| Salary | Best in Industry |
Selection Process
- Resume Screening
- Technical Interview
- HR Interview
Technical Skills Required
- Operating Systems (Windows / Desktop / Laptop support)
- Office 365 and MS Office tools
- Password reset and identity management (MFA, MDM)
- Exchange Server and Outlook support
- VPN, VOIP and network basics
- Printer and peripheral device troubleshooting
- Knowledge of ticketing tools and service desk platforms
- SharePoint and enterprise applications (COTS)
Key Skills & Traits
- Strong problem-solving ability
- Active listening and troubleshooting approach
- Good communication and customer handling skills
- Team player with positive attitude
- Willingness to learn and adapt
Who Should Apply for this Post
- Candidates with Service Desk / IT Support experience
- Professionals looking to grow into L2/L3 support roles
- Individuals comfortable working in shifts
Who Should Not Apply for this Post
- Freshers with no IT support experience
- Candidates not comfortable with rotational shifts
- Applicants without basic troubleshooting knowledge
Compensation Note
Mphasis offers competitive salary packages along with career growth opportunities, training programs, and exposure to enterprise-level IT systems.
Looking for more IT Jobs? Click here to explore high-paying IT Job roles.
FAQs
What is the experience required for this role?
Candidates should have 1 to 3 years of experience in IT Service Desk or Technical Support roles.
Is shift work mandatory?
Yes, candidates should be willing to work in rotational or flexible shifts based on business requirements.
Are certifications required?
No mandatory certifications are mentioned, but relevant IT certifications can be an added advantage.
Resources & References
- 📌 Resume Writing Tips for IT Jobs
- 📌 IT Support Interview Questions
- 📌 Top IT skills in demand
- 📌 How to Avoid Job Scams
- 📌 Career and Learning hub
Disclaimer
Mphasis Disclaimer: Mphasis does not charge any fees during the recruitment process and communicates only through official channels.
JobsForAll Disclaimer: JobsForAll shares verified job opportunities and never asks candidates to pay any fees. Always apply through official links.
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