Jr. Service Desk Engineer Job in Chennai (2–3 Years Experience) | Apply Now
Jr. Service Desk Engineer Hiring – Chennai (2–3 Years Experience)
Posted by JobsForAll
🏢 Company Overview
A growing IT services organization is hiring Jr. Service Desk Engineers to strengthen its support operations. The company focuses on delivering reliable IT infrastructure support, ensuring seamless user experience, and adopting modern technologies like cloud platforms and AI-assisted tools.
📌 Job Summary
This role involves providing technical support to end users, handling service desk operations, and troubleshooting system and application issues. Candidates will work closely with IT teams to ensure smooth functioning of enterprise systems and maintain high service availability.
💭 JobsForAll Note: This is a great opportunity for IT support professionals to build strong fundamentals in system administration, cloud basics, and real-time troubleshooting skills.
🎯 Eligibility Criteria
- Bachelor’s degree in IT, Computer Science, or related field
- 2–3 years of experience in IT support or service desk roles
- Good communication and problem-solving skills
- Basic understanding of Windows systems and networking
💼 Job Responsibilities
- Provide technical support for system, application, and hardware issues
- Ensure high availability of IT resources as per service agreements
- Handle service desk tickets and resolve user queries efficiently
- Support remote users across Windows and Mac platforms
- Maintain documentation and follow IT service management processes
- Collaborate with teams to improve service delivery standards
🛠️ Required Skills
- Knowledge of Windows Active Directory (AD)
- Basic understanding of Microsoft Azure concepts
- User access management and permission control
- Troubleshooting OS, hardware, and application issues
- Experience with remote support tools
- Familiarity with Microsoft Office tools
- Basic knowledge of AI tools like chatbots or Microsoft Copilot (preferred)
📊 Job Details
| Job Role | Jr. Service Desk Engineer |
|---|---|
| Experience | 2 – 3 Years |
| Location | Chennai, Tamil Nadu |
| Job Type | Full-Time |
| Work Model | Onsite |
🚀 Selection Process
- Application Screening
- Technical Support Interview
- Practical Troubleshooting Round
- HR Discussion
📈 Who Should Apply for this Post
- IT support engineers with 2–3 years experience
- Candidates with knowledge of AD, Azure, and troubleshooting
- Professionals looking to grow in system administration roles
- Applicants interested in cloud and IT infrastructure support
⚠️ Who Should Not Apply
- Freshers without technical support experience
- Candidates without basic IT troubleshooting knowledge
- Applicants looking for remote-only jobs
💰 Compensation Note
Salary is not officially disclosed. Based on industry standards, candidates can expect approximately ₹3–6 LPA depending on experience and skills.
📚 Resources & References
❓ FAQs
Q1: Is Azure knowledge mandatory?
Basic understanding is preferred but not mandatory.
Q2: Is this role suitable for freshers?
No, this role requires prior IT support experience.
Q3: What type of issues will I handle?
OS, hardware, application, and user access-related issues.
Q4: Is remote work available?
No, this is an onsite role in Chennai.
⚠️ Important Disclaimers
Employer Disclaimer: The hiring organization conducts recruitment only through official channels and does not charge any fees for job applications. Candidates are advised to verify all details before applying.
JobsForAll Disclaimer: JobsForAll shares job opportunities for informational purposes only. We do not charge any fees from candidates and are not involved in the hiring process.
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